Core Functionality
Automated alerts based on ERP events and thresholds.
Rich message formats including images, PDFs, and location.
Interactive chatbot for queries and common actions.
Action buttons for quick responses and approvals.
Overview
Our WhatsApp Business Connection bridges the gap between your ERP ERP system and the world's most popular messaging platform, allowing critical business information to reach your team members wherever they are.
By leveraging the ubiquity and simplicity of WhatsApp, we enable your field teams, executives, and key stakeholders to stay informed and take action on time-sensitive business matters, even when they're on the go.
Key Benefits
Mobile-first access to critical ERP information.
Secure authentication and data protection.
Customizable notification templates.
Two-way interaction with core business systems.
Global reach with localized communications.
On-the-go approvals and decision making.
Common Use Cases
Field Service
Enable technicians to receive job details, update work status, and access service history while on site with customers.
Executive Alerts
Notify leadership about key business metrics, exceptions, and urgent approvals requiring immediate attention.
Logistics Updates
Keep drivers, warehouse staff, and customers informed about shipment status, delays, and delivery confirmations.
Sales Support
Provide sales teams with customer information, stock availability, and order status while they're meeting with clients.
Technical Overview
WhatsApp Integration
- WhatsApp Business API
- Multi-device support
- Message templating system
- Interactive message components
Security
- End-to-end encryption
- Two-factor authentication
- Role-based permissions
- Verified business account
Notifications
- Event-driven architecture
- Pre-approved message templates
- Customizable alert conditions
- Scheduled and real-time updates
Integration
- ERP Business Objects
- Webhook support
- Message queuing
- Delivery confirmation tracking
Simple Setup Process
1
WhatsApp Business Account
Establish a verified WhatsApp Business account for your organization.
2
ERP Connection
Configure the integration between WhatsApp and your ERP ERP environment.
3
Message Templates
Design and approve message templates for various business notifications.
4
Go Live
Activate the integration and start delivering ERP notifications via WhatsApp.
Compliance & Best Practices
Our WhatsApp Business Connection is designed with compliance in mind, ensuring your business communications meet all regulatory requirements while providing an excellent user experience.
- Opt-in consent management for all recipients
- Clear unsubscribe options in every conversation
- Adherence to WhatsApp's Business Policy
- Data minimization and purpose limitation
- Compliance with global privacy regulations
- Message rate limiting to prevent spam
"The WhatsApp integration has revolutionized how we communicate with our field teams. Information that once took hours to disseminate now reaches the right people in seconds, and they can respond immediately from their phones."
— Supply Chain Manager, Distribution Company
Ready to Connect ERP with WhatsApp?
Contact our solution team today to schedule a personalized demonstration and discover how the WhatsApp Business Connection can mobilize your business operations.